Customer Success Manager - renewals (Phoenix, AZ)

Silverline Loom Insurance is an insurance company in Phoenix with claims and service teams, and we need a Customer Success Manager to lead our renewals. Claims teams work together and share what they learn. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on catastrophe response issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.