Customer Success Manager - renewals (Orlando, FL)

Ironwood Granite Financial is looking for a Customer Success Manager. The job centres on renewals for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on regulatory reports issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with account servicing. Working arrangement • Full-time, on a regular day shift. • On site in Orlando, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.