Customer Success Manager - renewals (Omaha, NE)

Nova Quill Banking Services Partners is looking for a Customer Success Manager. The job centres on renewals for account openings, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with branch operations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.