Customer Success Manager - renewals (Oklahoma City, OK)

Nova Rowan Telecom is looking for a Customer Success Manager. The job centres on renewals for service installations, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.