Customer Success Manager - renewals (New Orleans, LA)

Bright Drift Energy is looking for a Customer Success Manager. The job centres on renewals for billing disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in New Orleans. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in New Orleans. • We reply to every applicant.