Customer Success Manager - renewals (Nashville, TN)

Summit Lakeside Energy is looking for a Customer Success Manager. The job centres on renewals for service connections, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service connections issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.