Customer Success Manager - renewals (Nashville, TN)

Cedar Harbor Telecom is looking for a Customer Success Manager. The job centres on renewals for outage reports, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.