Customer Success Manager - renewals (Nashville, TN)

Bright River Financial is a financial-services company in Nashville, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account servicing issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Nashville. • Applications are reviewed on a rolling basis.