Customer Success Manager - renewals (Nashville, TN)

Bright Iron Insurance Group is looking for a Customer Success Manager. The job centres on renewals for catastrophe response, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on catastrophe response issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.