Customer Success Manager - renewals (Minneapolis, MN)

We are growing our team at Northwind Basin Banking Services and adding a Customer Success Manager whose main responsibility will be renewals. We promote from within and train well. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Minneapolis. • Applications are reviewed on a rolling basis.