Customer Success Manager - renewals (Milwaukee, WI)

Clearpath Lakeside Telecom Partners provides broadband and phone service around Milwaukee. We are hiring a Customer Success Manager to take on renewals. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Milwaukee, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.