Customer Success Manager - renewals (Miami, FL)

Rivermark Meadow Markets operates grocery and general-merchandise stores around Miami, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on shrink and waste issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with store inventory. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Miami. • Applications are reviewed on a rolling basis.