Customer Success Manager - renewals (Miami, FL)

Cedar Vista Financial is a financial-services company in Miami, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 104 people based in Miami. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on customer onboarding issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Miami. • We will tell you what to expect at each step of the hiring process.