Customer Success Manager - renewals (Miami, FL)

Highbridge Cross Energy Group delivers power and gas plans across the Miami region, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 97 people based in Miami. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service connections issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Full-time, Monday to Friday. • On site in Miami. • We will tell you what to expect at each step of the hiring process.