Customer Success Manager - renewals (Miami, FL)

Redstone Yarrow Telecom is a telecommunications provider in Miami focused on reliable home and business connections. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on customer tickets issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Miami. • We reply to every applicant.