Customer Success Manager - renewals (Louisville, KY)

We are growing our team at Bluepeak Harbor Telecom and adding a Customer Success Manager whose main responsibility will be renewals. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Louisville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.