Customer Success Manager - renewals (Little Rock, AR)

Northwind Drift Banking Services is a regional lender in Little Rock with branches and a growing mobile service. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on branch operations issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Little Rock, with some flexibility after the first few months. • We reply to every applicant.