Customer Success Manager - renewals (Knoxville, TN)

We are growing our team at Foxglove Ember Markets Group and adding a Customer Success Manager whose main responsibility will be renewals. Managers started on the floor. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on supplier deliveries issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with shrink and waste. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.