Customer Success Manager - renewals (Indianapolis, IN)

Northwind Hollow Telecom is a telecommunications provider in Indianapolis focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. Technicians and office staff share information daily. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.