Customer Success Manager - renewals (Indianapolis, IN)

We are growing our team at Harborlight Juniper Banking Services Group and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 140 people based in Indianapolis. What you will do • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.