Customer Success Manager - renewals (Houston, TX)

Ironwood Sable Financial Group serves customers across Houston with accounts, loans and payments, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account servicing issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Houston. • Applications are reviewed on a rolling basis.