Customer Success Manager - renewals (Houston, TX)

Fernwood Lakeside Telecom is looking for a Customer Success Manager. The job centres on renewals for field visits, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Houston. • We will tell you what to expect at each step of the hiring process.