Customer Success Manager - renewals (Honolulu, HI)

Amberfield Mill Energy is looking for a Customer Success Manager. The job centres on renewals for usage data, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Honolulu. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Honolulu. • We will tell you what to expect at each step of the hiring process.