Customer Success Manager - renewals (Honolulu, HI)

Westbrook Loom Insurance is looking for a Customer Success Manager. The job centres on renewals for premium billing, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on premium billing issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with claims. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Honolulu. • We reply to every applicant.