Customer Success Manager - renewals (Hartford, CT)

Amberfield Vale Staffing places workers with employers around Hartford, and we need a Customer Success Manager to lead our renewals. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on retention issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with onboarding. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Hartford, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.