Customer Success Manager - renewals (Hartford, CT)

We are growing our team at Bright Foods and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 44 people based in Hartford. What you will do • Coordinate with support, billing and operations on meter readings issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.