Customer Success Manager - renewals (Hartford, CT)

We are growing our team at Ironwood Quill Banking Services and adding a Customer Success Manager whose main responsibility will be renewals. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on branch operations issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Hartford. • We reply to every applicant.