Customer Success Manager - renewals (Grand Rapids, MI)

Bright Loom Financial is a financial-services company in Grand Rapids, and we need a Customer Success Manager to lead our renewals. Teams collaborate across risk, service and technology. What you will do • Coordinate with support, billing and operations on vendor spend issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.