Customer Success Manager - renewals (Grand Rapids, MI)

We are growing our team at Amberfield Birch Telecom Group and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 132 people based in Grand Rapids. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on network equipment issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.