Customer Success Manager - renewals (Fresno, CA)

Greenridge Glen Energy is looking for a Customer Success Manager. The job centres on renewals for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.