Customer Success Manager - renewals (Fresno, CA)

Clearpath Wren Telecom is looking for a Customer Success Manager. The job centres on renewals for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.