Customer Success Manager - renewals (Fresno, CA)

Summit Haven Financial serves customers across Fresno with accounts, loans and payments, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on regulatory reports issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.