Customer Success Manager - renewals (Detroit, MI)

Fernwood Rowan Banking Services Group is looking for a Customer Success Manager. The job centres on renewals for branch operations, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on branch operations issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.