Customer Success Manager - renewals (Des Moines, IA)

Harborlight Kestrel Staffing Partners connects candidates and employers across the Des Moines region. We are hiring a Customer Success Manager to take on renewals. Recruiters here keep in touch with people long after placement. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on temp assignments issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with onboarding. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Des Moines. • We reply to every applicant.