Customer Success Manager - renewals (Des Moines, IA)

We are growing our team at Ironwood Beacon Financial Group and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 200 people based in Des Moines. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with vendor spend. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Des Moines. • We reply to every applicant.