Customer Success Manager - renewals (Des Moines, IA)

We are growing our team at Lumen Clear Telecom and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 25 people based in Des Moines. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage reports issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Des Moines. • We will tell you what to expect at each step of the hiring process.