Customer Success Manager - renewals (Des Moines, IA)

We are growing our team at Lumen Clear Telecom and adding a Customer Success Manager whose main responsibility will be renewals. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Des Moines, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.