Customer Success Manager - renewals (Dallas, TX)

We are growing our team at Fernwood Sable Staffing and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 34 people based in Dallas. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on candidate screening issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with onboarding. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • Applications are reviewed on a rolling basis.