Customer Success Manager - renewals (Columbus, OH)

Highbridge Nest Financial Group provides savings, lending and payment services from Columbus. We are hiring a Customer Success Manager to take on renewals. You would join a small organisation of about 164 people based in Columbus. What you will do • Coordinate with support, billing and operations on customer onboarding issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.