Customer Success Manager - renewals (Cleveland, OH)

Clearpath Wren Telecom provides broadband and phone service around Cleveland, and we need a Customer Success Manager to lead our renewals. Technicians and office staff share information daily. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on network equipment issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Cleveland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.