Customer Success Manager - renewals (Cleveland, OH)

We are growing our team at Ironwood Ember Staffing and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of about 801 people based in Cleveland. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on client orders issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with retention. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Cleveland. • Applications are reviewed on a rolling basis.