Customer Success Manager - renewals (Chicago, IL)

Cedar Quarry Energy Group is looking for a Customer Success Manager. The job centres on renewals for hardship programmes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Chicago. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.