Customer Success Manager - renewals (Charlotte, NC)

Nova Bridge Energy is looking for a Customer Success Manager. The job centres on renewals for meter readings, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.