Customer Success Manager - renewals (Charlotte, NC)

We are growing our team at Cedar Maple Staffing and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of about 398 people based in Charlotte. What you will do • Coordinate with support, billing and operations on candidate screening issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Charlotte. • We reply to every applicant.