Customer Success Manager - renewals (Charlotte, NC)

We are growing our team at Amberfield Harbor Banking Services and adding a Customer Success Manager whose main responsibility will be renewals. We promote from within and train well. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with branch operations. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Charlotte. • Applications are reviewed on a rolling basis.