Customer Success Manager - renewals (Charleston, SC)

Nova Beacon Staffing connects candidates and employers across the Charleston region, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on temp assignments issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with timekeeping. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Charleston. • We reply to every applicant.