Customer Success Manager - renewals (Charleston, SC)

We are growing our team at Northwind Nest Financial Group and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account servicing issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer onboarding. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Charleston. • We reply to every applicant.