Customer Success Manager - renewals (Buffalo, NY)

Harborlight Orchard Telecom is a telecommunications provider in Buffalo focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. You would join a large organisation of about 208 people based in Buffalo. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.