Customer Success Manager - renewals (Birmingham, AL)

Nova Sparrow Telecom provides broadband and phone service around Birmingham. We are hiring a Customer Success Manager to take on renewals. We invest in training. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Birmingham, with some flexibility after the first few months. • We reply to every applicant.