Customer Success Manager - renewals (Atlanta, GA)

Northwind Cedar Telecom provides broadband and phone service around Atlanta, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 77 people based in Atlanta. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.